Learning Center

4. Unlock Users

If users try to log on unsuccessfully more than 5 times in a row, they will be automatically locked out of their account. Locked accounts need to be unlocked manually by a User Manager or a SYNTHIA™ Admin Manager.

When a user contacts you to unlock their account, you can do so by following the steps below:

  • Find the user in your Registered Users table by typing their name or email address in the search text box
 
  • Click on the row corresponding to the locked user to open the user’s card
 
  • When a user is locked out, the Unlock Account button is enabled
  • Click on this button to unlock the account
  • You may notify the user that their account has been successfully unlocked

 

Delete User Accounts >>

 

The life science business of Merck operates as MilliporeSigma in the U.S. and Canada.
Merck, the vibrant M and Synthia are trademarks of Merck KGaA, Darmstadt, Germany or its affiliates. All other trademarks are the property of their respective owners.
Detailed information on trademarks is available via publicly accessible resources.

©  2021 Merck KGaA, Darmstadt, Germany and/or its affiliates. All Rights Reserved.